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General Principles

Above warranty period takes the front four places of the SN labeled on GeneralTouch products as starting date.
Warranty products cover panel, controller and communication cable. Accessories included with the products are not included in the warranty.
The front four places of the SN labeled on GeneralTouch products is the starting date (the first two places stands for year and the latter two places for week), for example, if the first four numbers are 0123, it means it is the 23rd week of 2001.
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Warranty Replacement
1． GeneralTouch offers free replacement for Screen/controller within 90 days:
I. Scope:
a. Hardware damage during shipment
b. Hardware damage under normal installation according to standard operation criterion
of GeneralTocuh.
c. Other defects authorized by GeneralTouch.
II. Requirements:
a. Provide a detailed description of any defects and cause, including a literal
description and a picture illustration of installation environment.
b. The Original GeneralTouch packaging(including packing carton, packing bag of
the panel and anti-static packing bag of the controller)
III. GeneralTouch may refuse to replace the product for any of the following reasons:
a. Spiteful damage
b. If the GeneralTouch label is damaged and the Model Number or SN cannot be clearly identified.
c. Lack of components, components damage or lack of specialized packaging.
d. If the controller is modified or repaired by parties other than GeneralTouch.
e. Loss of product during shipment.
2．Replacement Flow：
a. Apply for a valid RMA number from GeneralTouch
b. GeneralTouch will checks up whether the product is qualifies for a replacement and will responds within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualify for replacement, GeneralTouch has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products, with the original packaging to GeneralTouch after obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to Chengdu, P.R.China, GeneralTouch will pay for ground return freight only.
d. Within two days after the receipt of the returned products, GeneralTouch will send the
replacement to the purchaser. GeneralTouch will prepay the freight charge from Chengdu to
purchaser's local city. Purchaser is responsible for the ground return freight for products reception.
3． Relative Explanation：
a. GeneralTouch will send the returned products without intact label or components back to the
address of the purchaser.
b. Purchaser may help GeneralTouch to find out and diagnose the problem and learn more about the installation local.
c. The replaced products enjoy NO warranty Replacement.
d. GeneralTouch recommends that you return products by reputable freight forwarders in order to avoid damage or loss during shipment.
e. GeneralTouch is NOT responsible for any damage or loss of products during shipment.
f. During the warranty replacement period, GeneralTouch reserves the ownership of the defective components after replacement.
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Warranty Repair
GeneralTouch offers free repair for the following products within 5 years for panel and 3 years for controller:
Scope：Defectiveness of panel, controller or LCD without any physical damage
Requirements：
1. Intact GeneralTouch label, so the model number and SN can be clearly identified.
2. Provide a detailed,written account of any defects.
3. Other description need for GenerlTouch.
GeneralTouch may refuse to offer free repair for following situations:
1. Without intact GeneralTouch label, so the model number or SN cannot be clearly identified.
2. Physical damage(including, but not limited to, damage of communication cable on the panel,
damage of transducers, controller out of shape, depressed or cracked)
3. If the products are maintained or modified by any maintainer unauthorized by GeneralTouch.
4. Any defects that resulted from improper storage or unsuitable working environment ( including, but not limited to, rust resulting from environmental humidification or burnout of the controller resulting from excessive working voltage etc.)
5. Defects caused by the use of nonstandard software or nonstandard components of the
computer that are not sold in public.
6. Damage or loss of GeneralTouch products because of natural disaster (such as earthquake, fire or flood), social unrest or governmental polices etc.
Operation Flow of repair:
a. Apply for a valid RMA number from GeneralTouch.
b. GeneralTouch will check whether the product qualifies for replacement and will respond within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualifly for replacement, GeneralTouch has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products with original packaging to GeneralTouch after obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to Chengdu, P.R.China, GeneralTouch will pay for ground return freight only.
d. Within two days of receipt of the returned products, GeneralTouch will send the replacement to the purchaser. GeneralTouch will prepay the freight charge from Chengdu to the purchaser's local city.
Purchaser is responsible for the ground return freight for products reception.
Relative Explanation:
1. If the old warranty repair period of the returned products is more than three months, the
repaired product will have the same warranty period as the original product. If it is not more than three months, the repaired product will have a warranty period of three months from the time of repair or replacement.
2. GeneralTouch is under NO obligation to provide any temporary replacement during the repair.
3. If the purchaser ships the products directly to the Customer Service Center of GeneralTouch, the purchaser is responsible for the freight charge from its local city to GeneralTouch and GeneralTouch will pay for the freight charge to ship the repaired products to the purchaser.
Furthermore, the purchaser is responsible for any damage or loss of the products during
shipment.
4. GeneralTouch is NOT responsible for any damage or loss of products during shipment.
5. During the warranty replacement period, GeneralTouch reserves the ownership of the defective components after repair.
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Out of Warranty
Warranty exclusions include any of the followings, GeneralTouch can repair, however additional parts and labor charges will apply:
1. Out-of-warranty or out-of-warranty-scope products abnormally running without any physical damage or products with hardware damage that is out of warranty replacement or the scope of replacement.
2. Following situations of products that are out of warranty replacement but not out of warranty
repair:
(1) Without intact GeneralTouch label, so the model number or SN cannot be clearly identified.
(2) Physical damage(including, but not limited to, damage of communication cable on the
panel, damage of transducers, controller out of shape, depressed or cracked)
(3) Products are maintained or modified by any maintainer unauthorized by GeneralTouch.
(4) Defectiveness resulted from improper storage or unsuitable working environment (including,
But not limited to, rust resulting from environmental humidification or burnout of the controller
resulting from excessive working voltage etc.)
(5) Defects caused by the use of nonstandard software or nonstandard components of
the computer that are not sold in public.
(6) Damage or loss of GeneralTouch products because of natural disaster (such as
earthquake, fire or flood), social unrest or governmental polices etc.
Operation Flow of Repair
a. Apply for a valid RMA number from GeneralTouch
b. GeneralTouch will check whether the product is qualified for replacement and will respond within one working day via fax or e-mail. (This response is not the final one. If the returned products do not qualify for replacement, GeneralTouch has the right not to replace them and the products will be returned to the customer or disposed of under negotiation.)
c. Purchaser should send the defective products with original packaging to GeneralTouch after
obtaining the valid RMA number. Purchaser prepays the freight charge from its local city to
Chengdu, P.R.China, GeneralTouch will pay for ground return freight only.
d. Within two days or the receipt of the returned products, GeneralTouch will send the replacement to the purchaser. GeneralTouch will prepay the freight charge from Chengdu to purchaser's local city. Purchaser is responsible for the ground return freight for products reception.
1. The purchaser ships the defective products with corresponding written explanation of any defects to the nearest Customer Service Center of GeneralTouch, GeneralTouch will evaluate for a non-warranty-repair or non-warranty-replacement product, then send a cost proposal that must be signed for acceptance and returned.
2. Within 10 working days of receiving written confirmation, GeneralTouch will
repair the products and notify the purchaser to collect the repaired products via telephone.
Relative Explanation:
1.Maintenance cost is comparable to the actual quotation given by GeneralTouch.
2.For unconfirmed products, GeneralTouch will ship them back to the purchaser.
3.Repaired components enjoy a warranty repair service of one year.
4.GeneralTouch is under NO obligation to provide any temporary replacement during repair.
5.If the purchaser ships the products directly to a Customer Service Center of GeneralTouch, the purchaser is responsible for the freight charge from its local city to GeneralTouch and
GeneralTouch will pay for the freight charge to ship the repaired products to the purchaser.
Furthermore, the purchaser is responsible for any damage or loss of the products during shipment.
6.GeneralTouch is under NO obligation for any damage or loss of products during shipment.

Fax：8628-85124115
E-mail：service@generaltouch.com
Final explanation rights of all above clauses belong to GeneralTouch Technology Co., Ltd. GeneralTouch Technology Co., Ltd. reserves the rights to modify any of the above clause without any notification in advance.